Shipping policy

Apex Smoke Supply Shipping Policy

Apex Smoke Supply is committed to fast and reliable wholesale order fulfillment.

Same-Business-Day Shipping

All qualifying orders submitted before 2:00 PM Eastern Time (ET) will ship the same business day, excluding holidays.

Orders submitted after 2:00 PM ET will ship on the next business day.

Orders submitted on holidays or other non-business days will ship on the next available business day.

Same-day shipping applies to orders that are complete, successfully submitted, paid or approved for payment, and ready for fulfillment.

Orders requiring payment verification, address correction, customer confirmation, inventory verification, or other additional information may be delayed until the issue is resolved.

Same-business-day shipping refers to when the order leaves Apex Smoke Supply. It does not guarantee same-day delivery.

Delivery Times

Delivery times depend on the shipping carrier, destination, and shipping service selected.

Carrier delivery estimates are not guaranteed by Apex Smoke Supply. Weather, holidays, carrier disruptions, incorrect addresses, and other circumstances outside our control may affect delivery.

Shipping Charges

Shipping charges are determined by factors including package weight, dimensions, order quantity, destination, and shipping method.

Oversized, heavy, freight, or special-handling orders may require additional shipping charges.

If additional shipping charges are required, Apex Smoke Supply may contact the customer before the order is shipped.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Apex Smoke Supply is not responsible for delays, returned shipments, lost packages, or additional shipping charges caused by incorrect or incomplete shipping information provided by the customer.

Tracking Information

Tracking information will be provided when available after an order has shipped.

Please allow the shipping carrier time to update tracking information after pickup.

Lost or Delayed Packages

If a shipment appears to be delayed or lost, please contact Apex Smoke Supply so we can assist with the carrier claim process when appropriate.

Packages marked as delivered by the carrier are generally considered delivered.

Customers should check with employees, receiving departments, neighbors, property management, or the shipping carrier if a package cannot be located.

Damaged, Missing, or Incorrect Items

Please inspect all shipments immediately after delivery.

Damaged merchandise, shortages, missing merchandise, or incorrect items must be reported to Apex Smoke Supply within 3 business days of delivery.

Please provide the following information when submitting a claim:

  • Order number
  • Business name
  • Description of the issue
  • Photos of the merchandise
  • Photos of the shipping carton
  • Photos of the shipping label
  • Photos clearly showing any damage

Please retain all original merchandise, boxes, and packaging until the claim has been reviewed and resolved.

Claims submitted after the 3-business-day reporting period may not qualify for replacement, store credit, or refund.

Shipping Restrictions

Certain products may be subject to federal, state, local, age-related, carrier, or other shipping restrictions.

Apex Smoke Supply reserves the right to hold, refuse, modify, or cancel an order when necessary to comply with applicable laws, carrier requirements, shipping restrictions, or company policies.

Customers are responsible for determining whether products purchased from Apex Smoke Supply may legally be purchased, possessed, distributed, or resold in their jurisdiction.

Wholesale Orders

Apex Smoke Supply primarily serves businesses and resellers.

Large wholesale orders, pallet shipments, freight shipments, or special-handling orders may require separate shipping arrangements or additional processing.

Contact Us

For shipping or order-related questions, please contact Apex Smoke Supply through our website contact page.