Refund policy

Apex Smoke Supply Return & Refund Policy

Apex Smoke Supply primarily serves wholesale customers and resellers. To maintain product quality and inventory integrity, all returns are subject to the requirements below.

14-Day Return Window

Eligible merchandise may be returned within 14 days of delivery.

Customers must contact Apex Smoke Supply and receive return authorization before sending merchandise back.

Returns sent without prior authorization may be refused.

Return Conditions

To qualify for a return, merchandise must be:

  • Unused
  • Unopened
  • In its original packaging
  • Complete with all original parts and accessories
  • Clean, undamaged, and in resalable condition

Products that have been opened, used, damaged, marked, priced, stickered, altered, or otherwise changed after delivery may not be eligible for return.

15% Restocking Fee

Approved non-defective returns are subject to a 15% restocking fee.

Original shipping and handling charges are non-refundable unless the return resulted from an error by Apex Smoke Supply.

Customers are responsible for return shipping costs on standard returns.

If Apex Smoke Supply shipped the wrong merchandise or approves a claim involving damaged or defective merchandise, we will provide appropriate return or replacement instructions.

Non-Returnable Merchandise

The following merchandise may not be eligible for return:

  • Opened or used products
  • Clearance merchandise
  • Final-sale merchandise
  • Special-order merchandise
  • Custom orders
  • Incomplete cases, displays, or multipacks
  • Products damaged after delivery
  • Unauthorized returns
  • Products that cannot safely or legally be resold after opening

Additional product-specific restrictions may apply.

Damaged, Defective, Missing, or Incorrect Merchandise

Problems involving damaged, defective, missing, or incorrect merchandise must be reported within 3 business days of delivery.

We may request photographs of:

  • The merchandise
  • The outer shipping carton
  • Inner packaging
  • The shipping label
  • The damaged area

Please do not discard the product or packaging until the claim has been reviewed and resolved.

For approved claims, Apex Smoke Supply may provide replacement merchandise, store credit, or a refund depending on the circumstances.

Return Authorization

Before returning merchandise, please contact Apex Smoke Supply through our website contact page.

Please provide:

  • Order number
  • Business name
  • Product name or SKU
  • Quantity
  • Reason for return

Do not send merchandise back until your return request has been approved and return instructions have been provided.

Refund Processing

After an authorized return is received and inspected, approved refunds are normally processed within 5–10 business days.

Refunds will generally be issued to the original payment method when possible. Bank and payment-provider processing times may vary.

Shipping charges, handling charges, and applicable restocking fees are generally non-refundable.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

Because Apex Smoke Supply offers fast same-business-day processing and shipping, orders that have already been picked, packed, processed, or shipped may not be cancelable.

Orders that have already shipped will be handled according to this Return & Refund Policy.

Wholesale Purchases

Apex Smoke Supply primarily sells merchandise to businesses and resellers.

Customers are responsible for reviewing product specifications and determining applicable legal, licensing, resale, and regulatory requirements before placing an order.

Apex Smoke Supply reserves the right to deny a return that does not meet the requirements of this policy.

Contact Us

For return, refund, or order-related questions, please contact Apex Smoke Supply through our website contact page.